In certain situations, you might find the need for hands-on assistance with your hardware that goes beyond the scope of our standard services.
For such cases, we proudly offer our "Remote Hands" service. This service extends our expertise directly to you, providing a skilled technician who can perform specialized tasks on your behalf. Our remote hands service acts as an extension of your team, ensuring your hardware receives the attention it requires, even when you can't be present on-site.
What is Remote Hands?
The essence of our "Remote Hands" service is simple: imagine our capable hands becoming an extension of your own, available to perform tasks that require a physical touch. Whether it's hardware replacement, configuration adjustments, or diagnostics, our experienced technicians are ready to assist.
How It Works:
Should you require our Remote Hands service, follow these steps:
- Submit a Support Ticket: Reach out to us through our support ticket system, detailing the task you need assistance with.
- Task Evaluation: Our team will assess the task and provide you with an estimated timeframe for completion.
- Hourly Billing: Our Remote Hands service is billed at an hourly rate of $100, with billing increments of 15 minutes.
- Professional Assistance: Our skilled technician will complete the task according to your specifications and the nature of the job.
- Transparent Billing: You'll receive an accurate billing statement, calculated in 15-minute increments.
Understanding the billing process is essential. Let's illustrate with a few examples:
If the task takes 38 minutes, the calculation would be: ($100 ÷ 4 = $25.00 per 15 minutes), resulting in a charge of $75.
Alternatively, if the task is completed in just 9 minutes, the charge would amount to $25.00, based on the same calculation.
It's worth noting that there are instances where tasks can be completed more swiftly than expected, possibly qualifying for a fee waiver. However, the application of this waiver is solely at the discretion of Sullivan's Hosting LLC and cannot be guaranteed in every case.
Why Choose Remote Hands:
Our Remote Hands service offers a dependable solution for scenarios that demand hands-on technical expertise. Whether you're dealing with a hardware replacement, troubleshooting, or other hardware-related challenges, our service empowers you to overcome obstacles with confidence.
At Sullivan's Hosting LLC, we value your convenience, security, and the success of your endeavors. Our Remote Hands service is designed to provide the assistance you need, when you need it, in a manner that aligns with your requirements.
If you have further inquiries or need to request our Remote Hands service, don't hesitate to contact our dedicated support team. We're here to ensure your operations run smoothly and efficiently.
Thank you for considering Sullivan's Hosting LLC for your technical needs. We look forward to serving you with the highest standards of professionalism and support.