Welcome to our knowledge base! We're excited to share the fantastic freebies that come with our Colocation packages. These complimentary services are designed to enhance your experience and provide you with the support you need to manage your colocated servers seamlessly.
Here's What You Get:
Rack-n-Stack (Mounting and Wire Setup)
Our expert technicians will take care of the physical setup of your servers, including mounting and cable management. This ensures that your equipment is securely installed and neatly organized in the rack, minimizing potential complications and maximizing efficiency.
We understand that software needs change over time. If you require an operating system reload on your colocated server, our team is here to assist. Whether you're switching to a new OS or performing maintenance, we'll handle the reload for you, saving you time and effort.
Hot-Swap Part Replacements
In the event of hardware failures, we've got you covered. Our Colocation packages include hot-swap part replacements (labor only, parts must be on hand or delivered to take advantage of this) for components like power supply units (PSUs) and hard drives. This feature minimizes downtime and ensures that your servers remain operational even during hardware emergencies.
Initial IPMI Setup
If your server is equipped with an Intelligent Platform Management Interface (IPMI), we'll assist you in setting it up. IPMI provides remote management capabilities, allowing you to control and monitor your server even if you're not physically present. We'll help you configure it to ensure a seamless remote management experience.
Your success is our priority, which is why our Colocation packages include round-the-clock support. Our expert support team is available every day of the year to address any questions, concerns, or technical issues you may encounter. We're here to help you maintain smooth operations and a reliable infrastructure.
When you choose our Colocation packages, these freebies are automatically included. Our goal is to provide you with a comprehensive hosting solution that meets your needs and exceeds your expectations. If you have any questions about these freebies or any aspect of our Colocation services, don't hesitate to reach out to our support team. We're here to assist you every step of the way.
Thank you for choosing our Colocation services. We're excited to partner with you and provide you with the highest level of service and support.