Hello and welcome to Sullivan's Hosting! We appreciate your choice to use cryptocurrency as your payment method for our services. We understand that you may be eager to get started with your hosting, and we want to explain the process of payment verification and service activation when using cryptocurrency.
Payment Processing and Service Activation for Crypto Currency Payments
When you choose to pay for our services using cryptocurrency, our team manually reviews and processes these payments within 24 hours. This includes normal recurring payments, so please make sure your payment for your service is made at least 48 hours before your due date to avoid service disruptions. This additional step is taken to ensure security and prevent potential fraud. Rest assured, as soon as your payment is approved, your service will be activated immediately.
Why the Manual Review?
The manual review of cryptocurrency payments is a security measure designed to protect both our customers and our platform. Cryptocurrency transactions are irreversible, meaning once a payment is sent, it cannot be easily refunded. By conducting a manual review, we can ensure that the payment is valid and legitimate before proceeding with the activation of your service. This helps us maintain a secure environment for all our customers.
What to Expect:
- Payment Confirmation: After you make a payment using cryptocurrency, that 24-hour review period has been activated.
- Manual Review: Our team will then begin the process of manually reviewing your payment. This involves verifying the transaction and ensuring that it meets our security standards.
- Service Activation: Once your payment is approved, your service will be activated immediately. You will receive an email notification confirming the activation of your hosting service.
Additional Information:
- Time Frame: While we strive to complete the manual review within 24 hours, it might occasionally take a bit longer due to varying factors. We appreciate your patience during this process.
- Payment Status Updates: If you're curious about the status of your payment and activation, you can always reach out to our support team. They will be happy to provide you with any updates you need.
- Contacting Support: If you have any questions or concerns about your payment or the activation process, please don't hesitate to contact our customer support team. They are available to assist you and provide any necessary information.
Conclusion:
We believe in maintaining the highest standards of security and customer service, which is why we manually review and process cryptocurrency payments. This extra step ensures that your payment is legitimate and your service activation is seamless. Thank you for your understanding and patience throughout this process. If you have any further questions or need assistance, feel free to reach out to our dedicated support team. We're here to help you every step of the way!
Thank you for choosing Sullivan's Hosting for your hosting needs. We look forward to providing you with top-notch service and support.
