How do I request a refund? Print

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Hey there!

With most of our services, we provide either a 7-day money-back guarantee or a 24-hour money-back guarantee!


7-Day Money-Back Guarantee:

- Web Hosting
- Reseller Hosting
- Any VPS Plan
- Minecraft Servers
- SSL Certificates*
- Weebly Website Builder*
- CodeGuard Website Backup*
- OX App Suite*


24-Hour Money-Back Guarantee:

- Dedicated Servers
- Marketgoo SEO Tools*
- SiteLock VPN*
- SiteLock Website Security*


Ineligible Services:

- Colocation
- R.T.O. Dedicated Servers
- Domain Names

Some services have to be refunded in different ways than others. Any service listed above with a * is refundable with ACCOUNT CREDIT ONLY, with no exceptions. Any other service will be refunded to your original payment method. 


To request a refund, please submit a ticket to our billing department, and we will be happy to process that for you!

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